Returns, Delivery Issues, and Warranties

Goodgoe sunglasses include a 1-year manufacturer warranty and 30-day free returns on eligible U.S. orders, including sale and marked-down items. Delivery timing (processing time vs. transit time) is on our Shipping Policy.

We want you to love your shades. If a pair of Goodgoe sunglasses is not the one, you can send it back.

30-day free returns

The “30-Day Free Returns” promise on our homepage and product pages is the same policy as this page.

You have 30 days from the delivery date to return unused Goodgoe sunglasses and most accessories purchased on goodgoe.com. Sale, promotional, and marked-down items are included. A compare-at markdown (for example, $30 listed and $18 paid) does not void the return. If the return is approved, we refund the amount you paid.

Frames should be in sellable condition, with original lenses, and include any case or extras that shipped with the order.

Who pays for return shipping

  • Eligible U.S. returns within 30 days: Goodgoe covers return shipping. Email us your order number and we will send a prepaid return label.
  • Defective, damaged in transit, or wrong item: Goodgoe covers return shipping and, when needed, a replacement or full refund including the original outbound shipping charge.
  • International, Canada, APO/FPO, late, worn, or otherwise ineligible returns: you pay return shipping unless the law requires otherwise. We do not refund original outbound shipping on buyer’s-remorse returns.

How to start a return

  1. Email support@goodgoe.com or call +1 (619) 844-0137 with your order number and the reason for the return.
  2. For eligible U.S. orders we email a prepaid label. Pack the pair in a sturdy box with all original extras.
  3. Drop the package with the carrier on the label. Keep the drop-off receipt until the refund posts.

When the refund is issued

The clock starts when our warehouse receives the return, not when you drop it off.

  • Inspection: 2–3 business days after the warehouse scans the package in.
  • If the return is approved, we issue the refund the same day inspection finishes.
  • Your bank or card issuer typically posts the credit 5–10 business days after we issue it. That posting time is on the bank, not on Goodgoe.

Where the refund goes

Refunds are sent only to the original payment method used at checkout (the same card, PayPal, Shop Pay, or other method on the order). We cannot send a refund to a different card, a different account, or as cash. If the original payment method is closed, contact us and we will arrange store credit for the refunded amount.

Exchanges and warranties

Need a different color or a size that actually stays on your face? Ask us about an exchange. Polarized Goodgoe frames also carry a 1-year manufacturer warranty against defects in materials and workmanship. Warranty replacements are not the same as buyer’s-remorse returns.

What we cannot take back

  • Customized items, including most prescription orders once production has started, and products labeled Final Sale on the product page. Regular sale / marked-down sunglasses are not Final Sale.
  • Items returned after 30 days, or that show wear, damage, or missing parts.
  • International, Canada, and APO/FPO shipments, unless required by law.

Questions? support@goodgoe.com · +1 (619) 844-0137